We try to dispatch all orders within 24 hours (excluding weekends and public holidays). We may take a little longer during busy periods.
UK Orders
Our offered shipping services are EVRI, Royal Mail 48 Tracked and Royal Mail 24 Tracked.
Please note: Replacements/refunds for lost UK items will only be issued after 20 working days have elapsed from the due date of delivery.
International Orders
International orders are fulfilled using Royal Mail/DHL/UPS/DPD. Delivery is usually made within 5 - 7 working days of dispatch. Please note: Replacements/refunds for lost international items will only be issued when 30 working days have elapsed from the due date of delivery.Customers automatically receive an email with tracking information as soon as their order has been dispatched.
If you are not in when the courier calls, they should leave a note with instructions on how to rearrange delivery. Please respond promptly to prevent the parcel being returned to us. To enable them to contact you, please leave a mobile number with your order and your email address.
We will not provide refunds for parcels that show as delivered on the courier's tracking page.
Shipping costs will be deducted from refunds given on overseas orders that are returned to us because the item is unclaimed by the recipient.
